UK B2B Trade Portal

Top of page How do I register as a supplier?

To be included free of charge in the eSources suppliers database you need to first add a link back to eSources on your website. The text of the link should be eSources UK Wholesale Suppliers & UK Wholesalers Trade Directory. Then contact us with your company details and the location of your link to eSources, and we will review your business shortly after. If your company is accepted it will be included in our database.

Top of page How do I register as a premium supplier?

For instant access to all our premium services:

  • Click on Join Now on the top of any of our webpages;
  • Select Premium Supplier as a registration option and click the Continue button;
  • Fill in the Premium Supplier Registration form and select your preferred payment option;
  • You can choose to pay for your advertising in installments, to spread your payments across multiple months.
    (All fields with an asterisk * must be completed before submitting.)

Top of page How do I access my account?

To access your Supplier or Premium Account either click on the Sign In link or on the My eSources tab at the top right of every page.

Top of page I have forgotten my password

If you have forgotten your password you can reset it by going to the forgotten password page. Simply type in your Member ID and registered email address and you will be sent a new password by email. Once you have reset your password, you need to use your new password to login.

Top of page How do I change my password?

To change your password login to your My eSources Account and click on the Change Password link on the left menu. First insert your existing password, then your new password twice to confirm. Your new password will be active immediately; once you sign out you need to use your new password to login again.

Top of page I have forgotten my Member ID

If you have forgotten your Member ID please contact us including as many of your registration details as possible, such as your email, full name, company name, telephone number, and so on. Once your identity is verified, your Member ID will be sent to your registered email address.

Top of page Can I change my Member ID?

For security reasons it is not possible to change your Member ID as each eSources account is exclusive to an individual Member ID.

You can however create a new Member ID by re-registering. If you will no longer be using your original account, please send us a quick email and we will deactivate the old account for you.

Top of page I am experiencing problems signing in

If you receive an error message when signing in, please check for the following possible causes:

  • You have entered an invalid Member ID or password:
    Make sure that "Caps Lock" is not on, and that you have entered your Member ID and password without any spaces. Please note your password is case sensitive.

  • Cookie error:
    As with many websites, your browser must support cookies and have cookies enabled for you to sign in to your eSources account. To enable cookies in your browser:
    • Internet Explorer 6.0: on your browser's top bar:
      • Click Tools > Internet Options > Delete Cookies & Delete Files;
      • Again from Internet Options click on the Security tab and set as Default;
      • Finally click on the Privacy tab and set privacy to Medium
    • Internet Explorer 5.x: on your browser's top bar:
      • Click Tools > Internet Options and click on the Security tab;
      • Click on Internet Zone and select a security level other than High;
      • Alternatively click on Custom Level, scroll down to Cookies and click on Enable for both cookie options.
    • Internet Explorer 4.x: on your browser's top bar:
      • Click View > Internet Options and click on Advanced;
      • Scroll down to Security; under Cookies click Always Accept Cookies.
  • If you are still unable to solve this problem:
    • Look for the directory where your system is installed (eg C:\Windows);
    • Go to sub-directory Cookies and Temporary Internet Files;
    • Delete all files named Cookies;
    • Reset your computer to apply the changes.
  • Your account has been disabled:
    If you see this message then your account has been disabled due to inactivity or other cause, as explained in our terms of service. For assistance, please contact customer services.

  • Internal server error or long loading time:
    The error message "Internal server error" generally indicates a temporary network jam or server reboot. We suggest that you try again later. If the problem persists, please send an email to customer services including the problem URL.

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